Everything here is handmade, and most of zoo&roo’s items are made to order. I am one person running this handmade business, but I typically get orders out within 2-3 business days. Please allow up to 2 weeks during busy times for your order to ship. You are welcome to reach out in advance to check my current turn time or let me know a date you need something by in the Notes section at check out. In the event that supplies are out of stock, I will reach out to you ASAP if I foresee any problem completing your order within 2 weeks.
Note that I try not work weekends so that I can enjoy my amazing family, so please do not expect a response until the next business day.
I ship via USPS and every package is trackable, even First Class Mail. You will receive an email confirmation with tracking number once your order ships.
Local Pick Up
Local pick up is offered to anyone living in or near Holly Springs, NC. You first need to enter your “shipping” address, as the local pick up is only offered to close by zip codes. If you are not getting the local pick up option and you live nearby, please reach out with your zip code and I will add it to the safe zip code list!
You will receive an exact address for pick up in an email once your order is ready with pick up instructions.
Returns & Exchanges
All custom or personalized products are final sale.
If you are unhappy with your non-custom item, please return the item within 30 days of purchase for refund or exchange. You are responsible for return shipping, unless the product is defective or was received damaged.
To be eligible for a return, your item must be purchased from zooandroo.com, unused and in the same condition that you received it. It must also be in the original packaging, if applicable.
zoo&roo items purchased at any retail locations must be taken back to the location where purchased and follow their store return policies.
To return an item purchased on zooandroo.com, please contact me. Please note, shipping costs are non-refundable.
All designs are protected under copyright and are property of zoo&roo.
All free printables on the blog are for personal use only and are not to be sold or distributed in any other way. If you wish you purchase a license for commercial use, please contact me.
Some, but not all, products by zoo&roo may be available for wholesale. Please contact me with any questions and let me know which products you’re interested in and quantity and/or frequency of purchase and I will follow up with availability and pricing.
For my town or beach specific products, I am more than happy to create a new design for your town/beach. I only wholesale to one shop in each specific location to maintain exclusivity.
I am generally open to custom requests, however not all requests can be fulfilled. Please reach out with your specific project and we’ll discuss if it’s a good fit.