Everything here is handmade, and most of zoo&roo’s items are made to order. I am one person running this handmade business, but I typically get orders out within 2-3 business days. Please allow up to 2 weeks during busy times for your order to ship. You are welcome to reach out in advance to check my current turn time or let me know a date you need something by in the Notes section at check out. In the event that supplies are out of stock, I will reach out to you ASAP if I foresee any problem completing your order within 2 weeks.
Note that I try not work weekends so that I can enjoy my amazing family, so please do not expect a response until the next business day.
I ship via USPS and every package is trackable, even First Class Mail. You will receive an email confirmation with tracking number once your order ships.
LOCAL PICK UP
Local pick up is offered to anyone living in or near Holly Springs, NC. You first need to enter your “shipping” address, as the local pick up is only offered to close by zip codes. If you are not getting the local pick up option and you live nearby, please reach out with your zip code and I will add it to the safe zip code list!
You will receive an exact address for pick up in an email once your order is ready with pick up instructions.
Please contact me if you have any further questions about my shipping policies or view my FAQ for answers to other questions!